Privacy policy
Effective date:
This policy explains how NuHealth Reach LLC handles information from this informational website, patient sign-up and patient text messages.
What we collect and how
During sign-up, you provide your name, date of birth, contact details and signature. You may also choose to provide additional answers or photos. When you agree to texts, we record your choice, its time, whether you used a staff tablet or your phone, the consent wording version and your mobile number. We also handle messages sent to you, your replies and requests to stop.
If you choose to share your location during phone sign-up, we use that reading to find an outreach site. You can skip this step.
This informational website has no forms, cookies or advertising trackers. The website host may process technical request information, such as your network address and the time of a visit, to deliver and protect the site.
How we use phone numbers and texting data
We use your contact details to coordinate the services you request. We use your mobile number and texting choices to send appointment and blood-draw reminders, scheduling, delivery updates and care coordination messages, respond to requests for help, stop messages when requested and retain a record of consent and opt-outs. We do not send marketing messages.
Your mobile information
We share sign-up information only with the people and partners who help provide your care and coverage, such as insurance agents helping you enroll, labs, clinics and pharmacies, and only for that purpose. We never share your text messaging opt-in or consent, and we never share information for marketing.
We do not sell personal information, including mobile numbers.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging opt-in data and consent are not shared with any third parties.
We use a texting provider only to deliver messages. The provider processes the mobile number, message content and delivery instructions needed for that purpose. This does not permit marketing or promotional use.
How you opt in and opt out
On a staff tablet or on your phone after scanning a NuHealth Reach QR code, you can tick a separate, optional texting box. The box starts unticked. Consent is not a condition of receiving services. See the exact wording and sign-up screenshots.
Reply STOP to cancel. Reply HELP for help. You can also contact us using the details below. Message and data rates may apply. Message frequency varies. See our SMS terms.
Security
We use administrative and technical safeguards, including staff sign-in, access limits and encryption for sensitive stored records. No method of transmitting or storing information is completely secure. Please do not send medical details by text.
Retention
We keep information as needed to provide requested services, honor texting choices, maintain records of consent and opt-outs, and meet applicable recordkeeping obligations. Contact us with questions about retention or a request concerning your information.
Contact and changes
Contact NuHealth Reach LLC at info@nuhealthreach.com or 1-888-230-6191, or write to the address below. If we update this policy, we will change its effective date.